Technical Articles

FAQ - What is the warranty on Noritz heaters?

 
 
For your convenience please use the warranty calculator located under the "self services" tab: 
 
Or
 
See below warranty terms, which can also be found at http://www.noritz.com/home-owners/warranty/
 
 
 
 
 
Warranty Terms After Sept. 1, 2010
 

Warranty Period1

This Warranty is extended by Noritz to the Owner for the duration of this Warranty. This Warranty takes effect on the date of installation of the Product by the Noritz Authorized Installer or 30 days after the date of purchase, whichever occurs first, and is effective until the specified anniversary of such date as follows:

1. 12 years replacement on heat exchanger when the product is used in a single family dwelling.

2. For Commercial products2, 5 years replacement on heat exchanger when the product is used for

commercial capacity, if it is used in other than a single family dwelling, or if the product is supplied

with pre-heated or circulated water.

3. For Residential products2, 3 years replacement on heat exchanger when the product is used for

commercial capacity, if it is used in other than a single family dwelling, or if the product is supplied

with pre-heated or circulated water.

4. For Residential model series NR83, NR98, NRC98, NRC111, or NR111, 12 years3 replacement on heat exchanger when the product is used in a single family dwelling in conjunction with a controlled4 recirculation system installed in accordance with the Installation Manual.

5. Parts other than heat exchanger, 5 years replacement of defective parts.

6. 1 year approved reasonable labor5.

1. This warranty period covers product installed on or after September 1, 2010. Product installed prior to September 1, 2010 and products which are no longer in production as of September 1, 2010 will be covered under the terms of the limited warranty as supplied in the original factory packaging.

2. Commercial products begin with the prefix "NC". Residential products begin with the prefix "NR".

3. 12 years or 6500 operational (burn) hours as recorded by the water heater, whichever occurs first.

4. An aquastat is the minimum pump control requirement in order to maintain the full recirculation warranty. Point of use or "on demand" recirculation systems which are thermally controlled (i.e. aquastat) also classify as controlled systems.

5. Labor will be paid to an authorized Noritz Service Representative on approved warranty repairs.

Boiler Products - ASME Certified (Models: NH150-DV, NH199-DV)

This Warranty is extended by Noritz to the Owner for the duration of this Warranty. This Warranty takes effect on the date of installation of the Product by the Noritz Authorized Installer or 30 days after the date of purchase, whichever occurs first, and is effective until the specified anniversary of such date as follows:


1. 10 years on heat exchanger (Pro-rated after first 5 years)

1-5 years, Free replacement
5-7 years, Noritz will provide a replacement heat exchanger at 25% of cost
7-8 years, Noritz will provide a replacement heat exchanger at 50% of cost
9-10 years, Noritz will provide a replacement heat exchanger at 75% of cost

2. Parts other than Heat Exchanger, 1 year Free replacement of defective parts

Warranty Terms Between Sept 1, 2010 and Jan. 1, 2009


Tankless Hot Water Heaters (Series: NR66, NR71, NR98, NRC111, NR111, NCC199, NC250, NC380)

This Warranty is extended by Noritz to the Owner for the duration of this Warranty. This Warranty takes effect on the date of installation of the Product by the Noritz Authorized Installer or 30 days after the date of purchase, whichever occurs first, and is effective until the specified anniversary of such date as follows:

1. 12 years1 replacement on heat exchanger when the product is used in a single family dwelling.

2. For Commercial products2, 5 years replacement on heat exchanger when the product is used for

commercial capacity, if it is used in other than a single family dwelling, or if the product is supplied

with pre-heated or circulated water.

3. For Residential products, 3 years replacement on heat exchanger when the product is used for

commercial capacity, if it is used in other than a single family dwelling, or if the product is supplied

with pre-heated or circulated water.

4. Parts other than heat exchanger, 5 years replacement of defective parts.

5. 1 year approved reasonable labor.

1. Effective for products installed after January 1, 2009. Product installed prior to January 1, 2009 will be covered under the terms of the Limited Warranty as supplied in the original factory packaging. Products no longer in production will also be covered under the terms of the Limited Warranty as supplied in the original factory packaging.

2. Effective July 1, 2009, Commercial products include model series NCC199-SV, NCC199-DV, NC250-SV-ASME, NC250-DV-ASME, NC380-SV-ASME. Products installed prior to July 1, 2009 will be covered under the terms of the Limited Warranty as supplied in the original factory packaging.

3. Labor will be paid to an authorized Noritz Service Representative on approved warranty repairs.

 

Warranty Terms Prior to Jan. 1, 2009

Tankless Domestic Hot Water Heaters (Models: 531, 631, 751, 841, 931)

This Warranty is extended by Noritz to the Owner for the duration of this Warranty. This Warranty takes effect on the date of installation of the Product by the Noritz Authorized Installer or 30 days after the date of purchase, whichever occurs first, and is effective until the specified anniversary of such date as follows:

1. 10 years replacement on heat exchanger when the product is used in a

single family dwelling. 12 years for the N-0751M-DVC model only.

2. 3 years replacement on heat exchanger when the product is used for

commercial capacity, if it is used in other than a single family dwelling,

or if the product is supplied with pre-heated or circulated water.

3. Parts other than heat exchanger, 3 years replacement of defective

parts. 5 years for the N-0751M-DVC model only.

Commercial Tankless Products - ASME Certified (Models: 931-ASME, 1321-ASME)
This Warranty is extended by Noritz to the Owner for the duration of this Warranty. This Warranty takes effect on the date of installation of the Product by the Noritz Authorized Installer or 30 days after the date of purchase, whichever occurs first, and is effective until the 5th anniversary of such date. Specific warranty periods are as follows:


1. 5 years replacement of heat exchanger.

2. Parts other than heat exchanger, 5 years replacement of defective parts.


Boiler Products - ASME Certified (Models: NH-1501, NH-2001)

This Warranty is extended by Noritz to the Owner for the duration of this Warranty. This Warranty takes effect on the date of installation of the Product by the Noritz Authorized Installer or 30 days after the date of purchase, whichever occurs first, and is effective until the specified anniversary of such date as follows:


1. 10 years on heat exchanger (Pro-rated after first 5 years)

1-5 years, Free replacement
5-7 years, Noritz will provide a replacement heat exchanger at 25% of cost
7-8 years, Noritz will provide a replacement heat exchanger at 50% of cost
9-10 years, Noritz will provide a replacement heat exchanger at 75% of cost

2. Parts other than Heat Exchanger, 1 year Free replacement of defective parts

Applicable Models
  • Models: ALL MODELS
Attachments
There are no attachments for this article.
Comments Comments
Please add a comment if you would like to provide us with feedback about this article. We will carefully analyze your feedback and use it to improve our Articles, but we will not reply to you. If you have an issue that requires a reply, please click here to contact us. If you have an urgent matter that needs immediate assistance, please call us at 866-766-7489. Otherwise, please feel free to search our website for what you need. Thank you for choosing Noritz!

Related Articles

There are no articles in this section.

Articles in same category

FAQ - What is the difference between ASME and non-ASME heaters?
Viewed 11597 times since Thu, Sep 29, 2011
FAQ - What is the estimated lifespan of a Noritz heater?
Viewed 5390 times since Thu, Sep 29, 2011
FAQ - Is there an issue with installing Noritz tankless water heaters on "off the grid" or solar power sources?
Viewed 10372 times since Thu, Oct 27, 2011
Article Rating (2 Votes)
Rate this article

Subscribe to Knowledgebase

Get notified when Knowledgebase articles are added or updated.
Get notified when Knowledgebase articles are added or updated.
Subscribe
VIEW FULL SITE
Copyright © 2020, NORITZ AMERICA CORP.All Rights Reserved